WWW.HIRELOCKSMITHS.COM

1 Overview

This Refund Policy explains how and when we issue refunds. It applies to all paid features on hirelocksmiths.com — primarily the locksmith Sponsored Verified subscription tiers (Starter, Pro, Premium) billed through Stripe.

Quick answer You can cancel any time and stop being billed at the end of the current period. Inside a 7-day refund window we’ll refund the most recent payment in full. After 7 days, we don’t refund mid-period charges, but you keep access through the end of the period you paid for.

2 How to cancel

You can cancel a subscription two ways:

From your account dashboard — click Subscription → Cancel.
By email to billing@hirelocksmiths.com from the email address on the account.

Cancellation takes effect at the end of the current billing period. You retain access until then, and your card is not charged again.

3 Refund eligibility

We refund in these scenarios:

7-day refund window: Within 7 days of your first payment for a given subscription tier, you can request a full refund — no questions asked.
Duplicate charge: If you were billed twice for the same period due to a billing system error.
Service failure on our side: Significant downtime or a feature outage that prevented you from receiving the value of the subscription for an extended period (typically 5+ business days).
Pro-rata refund on annual plan cancellation: We’ll refund the remaining unused months on the annual plan minus the monthly-equivalent cost of months used.

We do not refund:

Monthly periods that have already started, except inside the 7-day window above.
Subscription fees if your listing was removed because verification documentation lapsed or you violated the Terms.
Any payment made to an individual locksmith for their service work — that contract is between you and the locksmith.

4 Prorations & partial periods

When you upgrade tier mid-period, we prorate the difference and bill the new amount immediately. When you downgrade, the new (lower) price takes effect at the next renewal.

5 Disputes about locksmith service

If you were dissatisfied with the actual locksmith service work, the contract is between you and the individual locksmith, not HireLocksmiths.

That said: we want to know about it. If a verified locksmith provided bad service or billed you unfairly, email billing@hirelocksmiths.com with the details. We review every complaint against verified-tier listings and may revoke verification or suspend the listing while we investigate.

6 How to request a refund

Email billing@hirelocksmiths.com from the email on the account.
Subject line: Refund request — {your subscription tier}.
Include the invoice number (you can find it in any billing receipt email).
One-line reason — helps us improve.

A real human reviews every request. We don’t use a refund-denial flow that asks you to retry or chat with a bot.

7 Processing time

Approved refunds are issued to the original payment method within 5 business days. Stripe typically posts the credit to your statement within an additional 3–10 business days depending on your bank.

8 Chargebacks

If you have a billing issue, contact us first — we resolve almost all of them within a few business days. Filing a chargeback before contacting us costs us substantial processing fees and may result in suspension of the account and any associated listings.

Fraudulent chargebacks (charges you actually authorized but dispute) will be contested with the issuing bank.

9 Contact

Billing or refund questions: billing@hirelocksmiths.com.

Refund Policy