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Acceptable Use Policy

July 6, 2026Effective date trust@hirelocksmiths.comTrust & Safety

1 Overview

The HireLocksmiths Services are a consumer-facing directory of licensed locksmiths and a set of tools that route consumer leads to the locksmiths who subscribe. This Acceptable Use Policy describes the conduct we require from everyone who uses those Services — subscribers and consumers alike.

Why this matters The whole point of HireLocksmiths is that a consumer can trust the directory. The rules below exist to keep that trust intact. Violations are grounds for suspension or termination under Section 14 of the Terms.

2 Be honest about who you are

  • Use only your real, legal business name on your listing.
  • Use only license numbers you actually hold, in jurisdictions where you actually hold them.
  • Don’t impersonate another locksmith, brand, or entity.
  • Keep your contact information current. If you move, update your service area.

3 Be honest about pricing

  • Quote prices honestly to consumers up front, in writing wherever possible.
  • Don’t bait-and-switch — your on-curb price must not materially exceed your phone or written quote, except for documented, agreed changes in scope.
  • Don’t invent fees or charges at the door to inflate the bill.
  • Accept the payment method you advertised.
Bright line The FTC ranks locksmith fraud among the most-complained-about home-services categories specifically because of bait-and-switch on-curb pricing. We treat credible reports of this pattern as a serious violation.

4 Do work you’re licensed for

  • Don’t offer or perform services that require a license you don’t hold.
  • Don’t claim certifications you don’t have.
  • If your license is suspended, expired, or revoked, update your account immediately and pause your subscription.

5 TCPA & messaging

The Services include SMS and email features. You agree to follow the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and analogous state laws when using them.

  • Use them only for transactional purposes (responding to consumer leads, missed-call textback, appointment confirmations).
  • Don’t use them for cold marketing without proper consent.
  • When sending SMS from a HireLocksmiths-provisioned number, you remain the legal sender — A2P 10DLC registration, opt-out compliance, and message-rate limits apply to you.
  • Honor every opt-out request within one business day.

6 Don’t harm consumers

  • No fraud. No scams. No deceptive billing.
  • If a consumer asks for an itemized receipt, provide one.
  • If a consumer disputes a charge, work with them in good faith.
  • If you damage a consumer’s property during a service call, take responsibility — your insurance handles it.

Consumer complaints to HireLocksmiths about repeated bad-actor behavior get investigated. Substantiated reports are grounds for immediate termination.

7 Don’t compete with our directory

You can absolutely continue to operate your own business website, social media, and marketing channels — that’s expected. What’s not allowed:

  • Operating a competing consumer-facing locksmith directory using data scraped from HireLocksmiths.
  • Reselling HireLocksmiths data to third parties.
  • Using HireLocksmiths brand assets (logo, name, color system) to create a confusingly similar business.

8 Don’t abuse the platform

  • Don’t scrape, crawl, or extract data from the Services except as the public consumer-facing pages naturally allow.
  • Don’t reverse-engineer the Services.
  • Don’t try to bypass rate limits, security controls, or paywalls.
  • Don’t post obscene, defamatory, threatening, or harassing content.
  • Don’t create fake accounts, fake reviews, or coordinated upvote/downvote campaigns.
  • Don’t use the Services for illegal activity.

9 Keep your account secure

  • Don’t share your account credentials.
  • Use a strong, unique password.
  • Notify us within one business day if you suspect unauthorized access to your account.

10 What happens when you violate

  • Minor first infraction: we email you the specific issue and a 7-day deadline to correct.
  • Serious first infraction (fraud, license misrepresentation, consumer harm): immediate suspension while we investigate.
  • Failure to correct after notice, or substantiated serious infraction: termination of your subscription.
  • Termination for cause: no refund of unused fees; we may retain such amounts as liquidated damages for the cost of investigation and platform integrity.

We reserve the right to use our discretion in applying this policy, particularly for cases involving consumer safety, regulatory compliance, or repeated patterns of marginal behaviour.

11 Report a violation

If you believe another HireLocksmiths subscriber is violating this policy, email trust@hirelocksmiths.com with:

  • The subscriber business name as listed on HireLocksmiths.com.
  • The specific behaviour you observed.
  • Any supporting documentation (screenshots, receipts, customer messages).

We investigate every credible report. We do not share the identity of reporters with reported subscribers unless required by law.

12 Contact

Trust & Safety questions: trust@hirelocksmiths.com
General legal: legal@hirelocksmiths.com
Mailing address: STONKS VENTURES LLC, 30 N Gould St Suite N, Sheridan, WY 82801.