✓ Legitimate✗ Bait-and-Switch
Quotes a price range over the phoneRefuses to quote anything until they arrive
Marked vehicle, ID badge, license number on the truckUnmarked car, no business ID, no badge
Tries non-destructive entry firstDrills the lock as the opening move
Asks for proof of ownership (license + registration)Won't ask for ID, no questions asked
Itemized invoice — brand, model, labor split outSingle bundled cash total, no breakdown
Phone quote and on-site price match (or differ by <10%)On-site price suddenly 2-3x the phone quote
Will repair an adjustment-level issue, not just replaceQuotes a full replacement before diagnosing
Honest range advertised: $75-$200 residential lockout$15 "special" ad price, then upsell